IT was lucky no one suffered during potentially-life threatening failures to Victoria's triple-zero emergency line, a new report reveals.
Emergency service operators were forced to revert to manual technology when four outages between May and August last year shut down the computer-aided dispatch system for several hours.
The longest delay occurred in July when Victoria's triple zero (000) provider, the Emergency Services Telecommunications Authority (ESTA), took just over 10 minutes to answer a call for police in regional Victoria.
Emergency Services Commissioner Michael Hallowes found all emergency services experienced response delays as a result of the outages but no one experienced any adverse impact.
"However, this was fortunate, as even short delays in dispatch of emergency services can have significant ramifications for community health and safety," Mr Hallowes said in a report released on Wednesday.
His report into the outages found different factors led to each outage and there was no repeat of the same fault.
But they forced Triple Zero call takers to rely on a manual system, recording incoming calls on a card, finding the incident on a map, then dispatching emergency crews after checking their availability.
This in turn increased average call handling times and risks to community health and safety, he said.
Mr Hallowes recommended ESTA implement a technology-based backup system as a matter of priority.
Although ESTA has been improving its computer aided dispatch systems since 2011, progress has been slow and industrial action by ESTA operational staff last year compounded delays, Mr Hallowes said.
Emergency Services Minister Kim Wells said ESTA is developing a business case for a new technology-based backup and has accepted all of Mr Hallowes' recommendations for improvements.
The Victorian government has given ESTA $10.3 million in 2011-12 and another $3.9 million in 2012-13 to upgrade its computer aided dispatch system.
ESTA expects to finish the upgrade by June.
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