A MELBOURNE family accused of threatening paramedics say their mother was left injured and bleeding in her home.
The paramedics set off a duress alarm and fled the home early on Monday morning, hitting a man as they tried to flee.
The pair had arrived to help an injured woman in Melbourne's north when they say they were threatened by a group of men.
The woman's family were angry it had taken 45 minutes for an ambulance to respond to the non-life threatening case.
But one of the woman's sons, who gave his name as Michael, said they had not threatened anyone or acted aggressively.
He said the paramedics' departure had meant his mother was left waiting even longer to be treated.
"I totally understand that they're doing their job but they can't act like that," he told reporters.
"They left an injured person inside the house, bleeding."
Ambulance Victoria chief executive Greg Sassella said the woman missed out on immediate treatment for an injured elbow because a vehicle containing more men rolled up at the scene.
"From the paramedics' point of view, there was no misunderstanding in their mind - they felt threatened," Mr Sassella told reporters.
Police are investigating the incident.
Mr Sassella said two previous ambulances had been dispatched to treat the woman but were diverted to more urgent patients.
The paramedics returned later to the Roxburgh Park house with police and took the woman to hospital with minor injuries.
A 24-year-old man suffered leg injuries and was also taken to hospital for observation.
Ambulance Employees Australia State Secretary Steve McGhie said the time it took for paramedics to arrive was due to under-resourcing.
"This is supply and demand. It shows how poorly covered this area is," he told AAP.
"The resources in that area are stretched, leaving people exposed."
Mr McGhie said anyone angry about slow response times should vent their anger at the Victorian government, not paramedics.
The state government has introduced laws creating mandatory minimum sentences for those found to have assaulted emergency workers, including paramedics.
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